The Customer needed to automate the Customer Service process through a bot that could respond to customer requests in a precise and always available way.
Performance and Artificial Intelligence
We have developed a bot in Python language with machine learning. The system is able to fulfill Customer Service requests and carry out H24 surveys in self-service and fully automated mode.
Cost Saving and ROI
The use of the bot allowed an average increase in the turnover generated by + 30%, and a cost saving in terms of dedicated staff and effort equal to 50%. Furthermore, for more than 40% of the conversations carried out, the user does not realize that he is in front of an intelligent system.
Distance training for the Professional Order of Social Workers of the Sicily Region
e-learning, Software Development