AI Chatbot

Customer Needs

The Customer needed to automate the Customer Service process through a bot that could respond to customer requests in a precise and always available way.

Proposed solution

Performance and Artificial Intelligence

We have developed a bot in Python language with machine learning. The system is able to fulfill Customer Service requests and carry out H24 surveys in self-service and fully automated mode.

Objectives achieved

Cost Saving and ROI

The use of the bot allowed an average increase in the turnover generated by + 30%, and a cost saving in terms of dedicated staff and effort equal to 50%. Furthermore, for more than 40% of the conversations carried out, the user does not realize that he is in front of an intelligent system.

Revenue

Costs

User Perception